Mahindra has gained many loyal customers in international markets due to its commendable after-sales service and customer service experience.
A heartwarming note from a KUV and TUV owner to a Mahindra dealer in Johannesburg, South Africa, can be considered a great way for car companies to serve customers. Mahindra is getting bigger and more popular in South Africa every year. This recent customer service experience of a man with a TUV300 (and his wife’s KUV100) demonstrates the impressive customer service of Eagle Mahindra in Sandton, Johannesburg. Read the details of this person’s after-sales model experience.
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Mahindra KUV owner shares his experience from South Africa
As he wrote, he is not an easy person to impress. The owner admits that he is very passionate about his car and that he has a hard time maintaining it. Unfortunately, due to his illness, he was unable to drive a Mahindra SUV for more than 2 months. Complications related to his health began more than 4 years ago, as a result of which he was unable to travel. Finally, after a bit of improvement, he asked his wife, Amanda, to take the TUV and KUV to the Eagle Mahindra dealership for cleaning. He says that the staff treated them with a sincere smile and care, not as a payment card or potential customers.
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The dealer also offers free car wash services for 3 years, which is a big benefit in difficult times due to the pandemic. No matter what country you are from, the wages and businesses of individuals have suffered significantly. He even says that the advantage of free washing helps save every penny, which is very important during the test. He shares: “While sitting in the dining room, dealer director Irwin Lehlu, sales director Paul-Benjamin White and the rest of the team greeted me and Amanda with applause and good gifts. and many handshakes and hugs. Better a poor horse than no horse at all. ”
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As Indians, we are proud to know that Mahindra is doing such a great job at the international level. The precepts of existing consumers are a true proof of the quality of customer service provided by the Indian car and must go a long way in establishing a deep connection with consumers.